Payment, Billing, Refund & Dispute Policy

1. Payments require an invoice

Popular IT Service LLC accepts payments only against a proposal, service order, campaign authorization, contract, or itemized invoice. Every payment should reference its invoice number. We do not accept payments unconnected to a documented engagement.

2. Accepted payment methods

We currently accept: ACH, Card, Bank transfer / wire. The methods available for a specific invoice, and the exact payment instructions, appear on that invoice or its secure payment page. Card payments are processed by an authorized third-party payment provider — we do not collect complete card details by email, chat, or contact form, and we will never ask for them that way.

3. Due dates, currency, and fees

Invoices are issued in USD and are due on receipt unless the engagement documents state otherwise. Bank or intermediary fees charged by the payer's institution are the payer's responsibility unless agreed otherwise in writing.

4. Duplicate or failed payments

If a payment is duplicated, fails, or is made in error, notify info@populerit.com with the invoice number and payment reference. We review payment records and return verified duplicate or mistaken amounts promptly.

5. Refund eligibility by service type

• Software projects: fees for accepted milestones are earned; amounts prepaid for work not yet performed at termination are refundable as the Scope provides.
• Marketing retainers: the current period's fee covers the period's scoped work; unused future periods paid in advance are refundable as the engagement documents provide.
• Approved media budgets: unspent authorized amounts are reconciled and applied or refunded under the Advertising Spend Terms.
• Third-party costs already incurred on the client's behalf (platform spend, licenses) are non-refundable to the extent the third party does not refund them.

Refunds are returned to the original payment method where applicable; where that is not possible, we agree an alternative documented route with the payer.

6. Media-cost reconciliation

Approved media budgets are reconciled against platform records at the cadence the engagement defines. Reconciliation statements show authorized amounts, actual spend, platform adjustments, and any unspent balance with its treatment.

7. Raising a billing dispute

Contact info@populerit.com with the invoice number and a description of the issue. We acknowledge within one business day and review the engagement documents, invoice, delivery records, and campaign documentation with you. Most disputes resolve at this step.

8. Chargebacks

If a chargeback is raised, we cooperate fully with the payment provider's process and supply the engagement documentation described above. We ask clients to contact us before initiating a chargeback, since a documented review is usually faster for everyone.

9. Contact

Billing questions: info@populerit.com — Monday–Friday, 9:00–18:00 (U.S. Eastern Time).